Refund policy

Return & Exchange Policy
Due to the handcrafted, small-batch nature of our products, we're unable to offer returns, exchanges, or refunds for reasons of buyer's remorse, scent preference, or product performance.

Damaged or Defective Items
If your order arrives with a manufacturing defect or damage from shipping, we'll make it right. To request a resolution:

1. Within 72 hours of delivery, email support@fieldflowertallowco.com with your order number, a description of the issue, and clear photos of the item(s) and packaging.
2. Our team reviews all claims within 2–3 business days.
3. Approved claims may receive a replacement, store credit, or refund at our discretion.
   Claims submitted after 72 hours, without photo documentation, or for reasons outside manufacturing defect or shipping damage (e.g., melting in transit — see our storage guide — allergic reaction, or scent preference) will not qualify for this process, but we're always happy to help troubleshoot.

Incorrect Items
If you received the wrong product, email us within 72 hours of delivery and we'll resolve it — typically by sending the correct item or issuing store credit, reviewed case by case.

Gift Cards
Gift cards and certificates are final sale and not eligible for return.