FAQ

Frequently Asked Questions

*Update for processing/shipping around the upcoming holidays.

As the holiday season approaches, we're looking forward to spending some cherished time with our loved ones. To allow our team to fully enjoy Thanksgiving, we’ll be taking a few days off around this holiday. Any orders made between November 27th - December 1st will be shipped the following week, starting on December 2nd. Families will always be more important than profits and we will never shift away from this. We appreciate your understanding and patience!
Happy Thanksgiving,
Field Flower Tallow Co Family

 

Product Information

What ingredients are used in your products?

You can find a list of ingredients on each products' label and listing page. Below is a list of the ingredients we use and their purposes and benefits for your skin:

Grass Fed, Grass Finished Beef Tallow

  • Rich in vitamins A, D, E, and K, which nourish and heal the skin.
  • Contains fatty acids similar to those in human skin, making it highly compatible and easily absorbed.
  • Moisturizes deeply without clogging pores, promoting long-lasting hydration.
  • Helps repair the skin barrier and reduces dryness, irritation, and flakiness.

Organic Cold Pressed Extra Virgin Olive Oil

  • High in antioxidants, especially vitamin E, which helps protect the skin from free radical damage.
  • Moisturizes and softens skin due to its high content of squalene and oleic acid.
  • Anti-inflammatory properties can help soothe sensitive or irritated skin.
  • Supports skin regeneration and elasticity, which can reduce the appearance of fine lines.

Organic Jojoba Oil

  • Closely mimics skin's natural sebum, making it easily absorbed without feeling greasy.
  • Balances oil production, beneficial for both dry and oily skin types.
  • Has antibacterial properties, which may help reduce acne.
  • Contains vitamin E and B-complex vitamins, which help repair damaged skin and provide antioxidant protection.

Organic, Unrefined, Extra Virgin Coconut Oil

  • Rich in lauric acid, known for its antibacterial and antifungal properties.
  • Provides deep hydration and helps prevent moisture loss in the skin.
  • Softens and smooths skin texture while reducing dryness.
  • Has anti-inflammatory properties, which may help with conditions like eczema and psoriasis.

Wheat Based Vitamin E Oil

  • A powerful antioxidant that protects skin from free radical damage and environmental stressors.
  • Helps reduce the appearance of scars, fine lines, and wrinkles.
  • Provides deep moisture to support skin elasticity and firmness.
  • Promotes skin healing and regeneration, particularly beneficial for damaged or irritated skin.

Organic Essential Oils

  • Offer a range of benefits depending on the oil: skin regeneration (carrot seed), antibacterial (manuka), brightening and evening (lemon), pore decongestant (eucalyptus).
  • Can help improve skin texture and tone by supporting cell regeneration.
  • Provide natural fragrance, eliminating the need for synthetic scents.
  • Many have anti-inflammatory properties, helping reduce redness, irritation, and puffiness.

    Organic Castor Oil

    • High in ricinoleic acid, which has anti-inflammatory and antimicrobial properties.
    • Deeply hydrates and creates a protective barrier, locking in moisture.
    • Promotes skin softness and elasticity by stimulating collagen production.
    • Can help reduce acne and support wound healing due to its antibacterial effects.

    Fragrance Oils

    • Our fragrances are skin safe, phthalate free and paraben free.
    • They’re crafted with a mix of aroma and natural ingredients like essential oils, extracts, and resins.
    • Each oil has been rigorously tested to ensure they are safe for skin use. We even use half of the recommended amount of oils for our products, assuring you the chances of skin irritations is nearly nothing.
    • Many of our customers have come forward explaining how they previously had so many sensitivities to other skincare products, but after using our products those same sensitivities and irritations didn't show up.
    • For those who don't want fragrance oils, we have unscented options.

    If you would like scientific articles about these claims, please reach out to us.

    Are your products suitable for sensitive skin or specific skin conditions
    (e.g., eczema, acne)?

    Although we cannot legally say that we "cure" any of these skin conditions, we can say that our customers have seen incredible results. Below are just a few of the reviews we have received discussing how our products have helped their skin conditions:

    • "Was diagnosed with shingles a couple weeks ago. Started using this daily about 3 days ago and the rash is almost gone." Joely
    • "I just want to tell you that my husband has had eczema on his hand for well over a month and he's used the tallow a couple of times and it's pretty much gone...your stuff is amazing." 
    • "I have chronic dry skin and I've tried all the lotions and even paired them with spray oil and essential oils. Nothing lasted and my skin would itch like crazy. I saw a review for this product on TikTok and I took a chance, I'm glad I did. It's amazing and lasts all day, no itchies. Love this stuff on my feet, my cracked heels are healed. I bought the face balm and love it too!" Brenda
    • "I have had the worst dry & cracked heels - so bad that they were super painful and would cut my ankles, leaving scars. I knew I wanted to find clean & quality tallow. I found it with Field Flower Tallow. The first time I used this, I was not only surprised with how deeply moisturizing it is, but that the pain WAS GONE. I had forgotten what it is like. I didn't know it also helps with inflammation." Kaylie
    • "I just have to tell you... I have the worst cracked and sensitive heals. So bad. They're actually painful and sometimes hurt to the touch so i don't file them or anything. Lotion doesn't touch it and sometimes make it worse. I decided to try the tallow on them tonight and it  was not only super moisturizing, but for the first time in a long time they're not in pain."
    • "I love my body balm that I got! It leave my skin feeling so smooth! I also use it on my face and I've noticed an improvement on the blotchiness on my cheeks! I would highly recommend this product to all my friends." Sierra
    • "I get red dry painful patches on my face so I have to be super careful on products I use. These are really helping and I will be ordering full size soon..." Jessica
    • "I used the [Face Balm] on my 10 y/o before bed on this dry painful spot under the nose, by morning the raw skin had healed and the redness was gone! Not to mention the little blemishes on the nose had cleared as well!"

    How do I choose the right product for my skin type?

    The beauty of tallow is that it doesn't matter what skin type you have. It can balance any skin type, regardless if you have oily or dry, or combination skin. 


     

    Usage and Benefits

    How do I use your products for the best results?

    • For best results, please use products daily in the way they are intended. Each product has additional instructions on their labels.

    Can I use these products on my face/body/hands/etc.?

    • Yes, please visit each product page specific to face, body, lips, etc.

    What is the difference between the face and body balms?

    • The face balms have organic coconut oil and the body balms have organic extra virgin olive oil.
    • Using coconut oil instead of olive oil in the face balm offers additional benefits like faster absorption, a lighter feel, and enhanced antibacterial properties. Coconut oil also helps maintain the skin's natural barrier without clogging pores. 
    • Using olive oil instead of coconut oil in body balms provides rich hydration with a thicker, slower-absorbing consistency, ideal for deeply nourishing your skin. Olive oil is packed with antioxidants, including vitamins E and K, which help protect skin from environmental stressors and support repair and elasticity over time.

    How should I store my products to keep them fresh?

    • Please story your containers in a cool, dry place. Although the healing properties won't be lost, storing them in a warm area will cause them to melt and loose it's consistency. If your product does show signs of melting or separation, please return your container to a cooler area. Once it begins to solidify again, you can use a small fork or spoon to stir the balm and it will mix back together.

    How long does a jar or milk bar last with regular use?

    • This is highly dependent on the user and needs. A face balm used once per day can last around 2-3 months. A body balm used once per day can last around 1-2 month. A little of our products goes a long way. And because we focus on healing instead of profits, you will notice that you will not need to apply as often because of the improved health of your skin.
    • Because our tallow milk bars are much larger than the industry standard soap bar size, the tallow milk bars can last multiple months.
    • For best results, use these products daily.

    Can this product replace my regular skincare routine?

    • Absolutely! This IS your new regular skincare routine. The beauty industry wants you to think that you need to purchase far more beauty products to achieve healthy results, so that they can profit off you. In actuality, all you need is the right product. Because we are far more concerned with your health than our profits, we have made a product that actually heals, allowing you to buy far less product over time. With the right ingredients crafted into convenient consistencies and containers, you can have far better results than any multistep skincare routine.

    What are the benefits of using tallow instead of other moisturizers?

    • Beef tallow balms deeply nourish and protect skin with natural, bioidentical fats that resemble our skin's structure, promoting faster absorption and long-lasting hydration. Unlike chemical-based moisturizers, tallow is rich in vitamins A, D, E, and K, supports skin repair, and is free from harmful synthetic ingredients and plastics. 

    Shipping and Orders

    Will your shipping schedule change during the holidays?

    • As the holiday season approaches, we're looking forward to spending some cherished time with our loved ones. To allow our team to fully enjoy Thanksgiving, we’ll be taking a few days off around this holiday. Any orders made between November 27th - December 1st will be shipped the following week, starting on December 2nd. Families will always be more important than profits and we will never shift away from this. We appreciate your understanding and patience!
    • Please check back with us for an update on processing and shipping for the Christmas season.

    How long does it take to process and ship my order?

    • We do our best to process all orders within 1 business day (Mon-Fri) of you ordering. Occasionally high order volumes, holidays and other unforeseen issues may arise. To ensure we create and ship you the absolute best product, we may take some extra time to process and ship your order.

    Where do you ship, and how long does it take to receive my order?

    • We ship throughout all 50 of the United States of America. Shipping time is dependent on the 2 carriers we use, UPS and USPS. Economy/Ground shipping typically takes 5-8 days. Priority typically takes 3 days. You may request faster shipping if that is what you need.

    How much does shipping cost?

    • Shipping costs are dependent on carrier pricing. Upon entering your address at checkout your shipping options will be listed.
    • FREE Priority shipping is available for all orders $75 and over. If you would like faster options you may select from other options available for the carrier's cost of shipping.
    • If your order is less than $75 then you will be given a list of shipping options to choose from, including a flat rate $4.99 ground shipping option.

    Do you offer international shipping?

    • At this time we do not offer shipping outside of the United States of America. We have plans to begin this sometime in 2025 once we are a bit more established. Please subscribe to emails or follow on social media so that you know when this begins.

    Can I track my order?

    • Yes! After you complete your order, you will receive an email with your receipt. If you do not see this email, please check your junk/spam folders. Once we have processed your order and have printed the shipping label, you will receive another email with the tracking number.

    What should I do if my order hasn’t arrived?

    • First, please track the shipping with the tracking number you received in your email. This is the best way to know the status of your package. If you don't see an email with the tracking number, please check your spam/junk folders for this email.
    • Second, if you still aren't sure about the status of your package, please reach out to us for additional information.

     

    Returns and Refunds

    What is your return/exchange policy?

    • Because of the nature of our products, we can not offer returns. If there is something wrong with your order or product, please contact us and we will work with you to find a solution.

    What should I do if I receive a damaged or incorrect item?

    • If you receive a product that is damaged or incorrect, please contact us and we will work with you for find a solution.

    Payments and Discounts

    What payment methods do you accept?

    • We accept many different forms of payment, including: Visa, Mastercard, American Express, Discover, Amazon Pay, Apple Pay, Meta Pay, Google Pay, PayPal and Shop Pay. 

    Do you offer any discounts or promotions?

    • Occasionally we will run different discounts. If there is a currently running discount, you will see something on the top banner of the website. 
    • To be notified of upcoming discounts, please subscribe to our emails.

    Can I use multiple discount codes on one order?

    • We rarely allow for multiple discounts codes to be used at the same time. If this is possible, you will be notified by email or on the top banner. If you try to enter multiple discount codes at checkout, then it will let you know if multiple are allowed or not.

    Is my payment information secure?

    • Absolutely. Here are a few points by our 3rd party payment system:
    • PCI Compliance: Shopify is PCI compliant, meaning it meets the security standards set by the Payment Card Industry to protect customer data during transactions.
    • Secure Data Storage: Customer payment information is securely stored on Shopify's PCI compliant servers, ensuring that their data is only shared with your store when an order is placed.
    • Information Security Program: Shopify maintains a comprehensive information security program that includes technical and organizational measures to keep your personal data safe and secure.

    Do you offer e-gift certificates/cards?

    • Yes, we offer e-gift certificates. Follow the link here to access gift cards.

    Miscellaneous

    Can I contact you with additional questions?

    • Please do. Select the link here to contact us.

    How do I sign up for exclusive deals and to know about new products?

    • Please go to the bottom of any page and you will see a box to enter your email to subscribe. Once you enter your email, please check your spam/junk folders for a confirmation email. Mark our emails as safe so that you see future emails with discounts and new product launches.

    Where are your products made?

    • We are a small, home-based business. Currently we mix the ingredients and make the products in our own home. This allows us to have more control over how our products are made. Thanks to you wonderful people, we are close to outgrowing our in-home space and we will be building a new shop/warehouse for production.